Travel Concession Holdings cc Terms and Conditions

We have tried to keep the legal jargon to a minimum and in plain English. Should you not be sure of any aspect please do not hesitate to contact us for clarification.

Terms Used

The company is Travel Concession Holdings cc ( CK 2007 / 897898 / 23). A Closed Corporation registered in South Africa. Travel Concession Holdings cc ( here after referred to as “ TCH “ ) is the registered owner and operator of the following websites:

• gamelodgeafrica.com
• southafrica4x4.co.za
• travelcentreafrica.co.za
• budgettravelafrica.co.za
• islandescapesafrica.co.za
• riveradventuresafrica.co.za
• travelconcession.co.za
• 1001weekends.co.za
• traveltipsafrica.co.uk
• careershop.co.za

Registered Office:

POSTAL

Postnet Suite 11
Private Bag X1
Glen Vista
2058
SOUTH AFRICA

Email Address: info@travelconcessions.co.za
Tel: +27 83 770 2970

he "Client" is the person or persons whose name(s) appear on the booking form.

The Contract

The contract is made only when TCH receives the non-refundable deposit and a signed booking form, and TCH or your agent issues a confirmation invoice.

A contract is made between TCH and all those listed on the booking form. The person who signs the booking form does so on behalf of all those listed on the form and is responsible for all those listed having read the booking conditions and agreed to abide by them.

TCH or its agents reserve the right to decline any booking at its discretion. TCH reserves the right to cancel any booking at any time at TCH’s sole discretion in the event that TCH considers the client to be unsuitable for the tour booked.

The contract, including all matters arising from it, is subject to the exclusive jurisdiction of the courts in South Africa.

Payments

All tours / reservation carry a twenty five percent ( 25% ) non refundable deposit.

Full payment is required four ( 4 ) weeks before departure of your tour / reservation.

Any payment not received before the four ( 4 ) week period, TCH will regard the reservation as cancelled by the client, and will be subject to cancellation fees.

A tour booked less than four ( 4 ) weeks before departure needs to be paid in full on reservation.

Kitty Payments

The Kitty is payable to the tour leader before the start of the tour, in either US Dollars or Pounds Sterling, cash only. The kitty covers all camping/accommodation fees and group meals whether these are on or off the expedition truck. Clients have the right to view these accounts but no others. Kitty is calculated to give the best possible value for money; any monies not used at the end of the tour are divided between individuals and refunded back to clients. Please note that all tours do not carry a kitty payment. Please refer to your tour booked to familiarize yourself of included and excluded costs.

Cancellations and Changes

If you wish to cancel your trip, you must notify the Company in writing and signed by the same person as on the original booking form. Cancellations will come into effect on the day that the Company receives the notification. The following charges will be levied, depending on how long before the start of the tour the notification is received by the Company.

Days Prior to Departure
Percentage of Holiday Price Payable

Four ( 4 ) weeks or more
Deposit forfeited

Two ( 2 ) to four ( 4 ) weeks
50%

Less than 14 days ( 2 weeks )
100%

Once the tour has started, no refunds will be made under any circumstances for any unused sector(s) or section(s). No refunds will be made for inclusive activities not undertaken by the client. No inclusive activity is refundable for cash, or transferable to another person.

TCH reserves the right to cancel a tour for any reason more than three months ( 90 Days ) before the departure date. In this case any monies paid to the Company towards the tour price will be refunded but that will be the extent of TCH’s liability.

The Company reserves the right to alter routes, schedules, itineraries, amenities and mode of transport, without prior notice, during the period of the tour, due to circumstances or events which affect the stated intentions of the tour. These influences may include, but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism, entry or border difficulties and other unpredictable or unforeseeable circumstances. In the unlikely event that a tour has to be abandoned due to such circumstances arising, TCH will be entitled to retain monies received as necessary to cover any costs incurred. Any excess will be refunded to clients.

Prices

TCH reserves the right to vary prices at any time before the contract has been made and, in the event that it does, advice will be given at the time of booking.

TCH guarantees not to surcharge on the price of the trip. However, such a guarantee does not cover increases in kitty payments, nor visa, SA or foreign taxes, nor local operator or any other local costs, which are beyond the control of TCH.

The tour price is inclusive of certain activities that are listed in the brochure, flyer or webpage. There are also optional extra activities that are not part of the tour price and these are listed separately from those inclusive of the tour price and are for the client's own expense.

Complaints

If you have a complaint about your tour, in the first instance you should inform the tour leader so that a remedy can be taken if possible. Otherwise, you must make any complaint within 28 days of the tour finish date, in writing, to TCH’s registered address as above.

Responsibilities of the Client

By their very nature, tours in this brochure may involve an element of personal risk and potential hazards. Clients must accept these attendant risks and hazards. Clients must also accept that safety standards, be it accommodation, local transport or other operators, are in part not of the same standard as those in their home country.

It is the client's responsibility to arrange suitable travel insurance with benefits that cover personal accident, medical expenses, repatriation, loss and damage to personal effects. For all overland expeditions a copy of this must be shown to the tour leader before the start of the tour. The suggested minimum cover is £250,000 / USD 500 000. In the event that a client does not have suitable travel insurance, they will not be allowed to join the trip. It is advisable that extra insurance be taken out to cover camera / video equipment.

It is the client's responsibility to ensure they seek professional medical advice before travelling, and to take all necessary health precautions and preventative measures.

All passports, visas, health certificates, or other travel documents required for the holiday, must be obtained by the client. Any information or advice given by TCH on passports, visas, vaccinations, etc is given in good faith but without responsibility on the part of the TCH.

Clients must obtain an onward or return flight ticket prior to departure for Africa. The Company cannot be held responsible if you are refused entry to any country through failure to supply proof of onward travel.

The Client agrees to comply with all laws and regulations, whether in respect of immigration, exchange control, health or any other matter, of all the countries visited during the tour.

The Client agrees to comply with all reasonable instructions and requests by the tour leader and agrees that the tour leader's decision shall be final on all matters relating to the safety, organisation and satisfactory progress of the tour.

Clients must be aware that any likeness of themselves secured or taken on any of the tours by our tour leaders, representatives or passengers may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet, without obtaining further consent. TCH also reserves the right to use any comments clients make regarding our tours on any questionnaires or letters in future promotional literature.

In the event of any breach of these responsibilities, or if the tour leader considers the actions or health of any client is likely to prejudice the safety or well being of all or any members of the tour, or the satisfactory progress of the tour, then he/she shall be entitled to order the client to leave the tour immediately with no refund of the tour price and all liability and responsibility that TCH may bear to the client will immediately cease, including any provision for alternative transport.

Responsibilities of the Company

TCH accepts responsibility for the arrangements of the tour and the actions of the tour leader and other employees on the tour whilst he/she is carrying out his/her normal duties associated with the running of the tour. This does not include actions of a purely personal nature.

TCH does not accept any liability in cases of personal injury or death whilst a client is participating in any activities, such as riding, game-walking, canoeing, rafting, bungee-jumping etc, organised by other operators, even if the activity has been pre- arranged and included in the tour price.

TCH does not accept responsibility for any disease or illness contracted by the client during or after the tour, but will do its utmost to assist with any such occurrences or circumstances during the tour.

TCH does not accept any responsibility or liability if a client fails to arrive in time for the departure of a tour and no compensation will be given on the price paid.

TCH does not accept any responsibility for a client's lack of correct travel documentation; and any resulting extra expenses incurred by the client en route for any reason will not be paid for, nor lent as an advance, by the Company.

In exceptional circumstances outside the control of TCH, and its agents, such as, but not limited to, circumstances of force majeure such as war, threat of war, political unrest, riots, civil disturbance, terrorist activities, adverse weather conditions, border disputes, acts of God, the Company or its agents cannot be held responsible for any limitations or withdrawal of facilities.

The information given in any of the TCH's literature, and/or by the tour leader and his/her crew members, is given in good faith, but no warranty is given that it is correct.

No employee or representative of the TCH has the authority to commit the TCH to any liability whatsoever and TCH will not be bound by any statement or representation unless it is in writing and signed by one of the Members / Directors.